(October 22, 2012 – 7 Mile Beach, Grand Cayman) –– Deandra Ebanks, a George Town resident and college graduate with a hospitality management degree, is the newest member of the Red Sail Sports’ Destination Management Company (DMC) team. In her new position as a Group Sales Coordinator Ebanks is working with travel planners and group leaders to make sure corporate groups visiting the Cayman Islands are well taken care of during their stay. Her first charge was a group of 40 staying at the Ritz Carlton from October 13 until October 19, 2012.
“Every day has been different; it’s definitely a learning process, but everything has been going very well so far,” says Ebanks who joined Red Sail Sports a few weeks ago. “It’s rewarding to know that you have helped someone when you see a big smile on their face. I’m looking forward to having many happy and satisfied customers!”
As a destination management company, Red Sail Sports provides ground services based on local knowledge of Grand Cayman, resources and solid relationships with its tourism partners. Those DMC services include transportation arrangements, restaurant bookings and events, shopping shuttles, catamaran excursions, diving and watersports, group beach activities, Cayman cultural tours, welcome amenities and more.
The incentive travel industry is very competitive world-wide and the key to attracting large groups to Cayman is to offer them the best the island has available and then step up to make sure their visit goes flawlessly. Deandra Ebanks, born and raised on Grand Cayman, is excited about being a part of that.
“Of course, it helps that as a Caymanian I know my island, but what’s great about Red Sail is that it’s such a diverse company,” she said. “We are here to convey the same end product – being knowledgeable about the island, and delivering quality service. I’m learning a lot from my co-workers as well as I hope to teach them a thing or two. We work together and help each other.”
Red Sail’s DMC was formed in 1994 and through the years has served hundreds of corporate groups from small business gatherings to large corporate groups of several hundred people. It is not unusual to sail all four of Red Sail’s luxury catamarans for a single group excursion.
Operations Manager Rod McDowall says they are looking forward to a busy high season for incentive travel in 2013, and having a highly qualified Caymanian aboard is great for everyone.
“As an employer I always prefer to employ Caymanians who are interested in the tourism industry, not only because they don’t require work permits, but because they bring some real Cayman contact to everyone they meet.” he said. “Understanding Cayman’s workforce is truly international in flavor, hiring Deandra, who chose the hospitality industry as a career and is very qualified for the job, is a big plus for Red Sail Sports. We will all benefit.”
Deandra Ebanks attended Johnson & Wales University in North Miami, FL where she earned an Associate of Science in International Hotel Management in 2010 and a Bachelor of Science in Hospitality Management in 2011.
“I think that working in the hospitality industry is a great way to be an ambassador for the Cayman Islands,” she said. “As well as being a people-oriented industry, hospitality is creative – you are always trying to make the experience more enjoyable for the customers. This is an industry where you can meet people from all over and learn different cultures. I think the hospitality industry has a lot going for it and hope to see other young people take an interest.”